TosDrive

Terms & Conditions

Last Updated: [2025-11-28]

Welcome to TosDrive. By using our platform, you agree to the Terms & Conditions (“Terms”) below. Please read them carefully, as they form a binding agreement between you (“User”, “Guest”, “Host”) and TosDrive (“we”, “our”, “us”).

If you do not agree to these Terms, you must stop using the platform immediately.

1. Introduction

TosDrive is a peer-to-peer car rental marketplace. We connect vehicle owners (“Hosts”) with renters (“Guests”) through our mobile apps and website.

These Terms apply to:

    • TosDrive mobile applications (Android & iOS)

    • TosDrive website

    • All rentals, listings, payments, and communications on the platform

By using TosDrive, you confirm you are at least 18 years old and legally able to enter into a contract.

2. Definitions

    • Host: A user who lists a vehicle for rent.

    • Guest: A user who rents a vehicle.

    • Platform: TosDrive mobile apps & website.

    • Booking: A confirmed rental between a Host and Guest.

    • Vehicle: A car or transport asset listed on TosDrive.

3. Account Registration

To use TosDrive, you must create an account and provide accurate information.

You must:

    • Be at least 18 years old

    • Provide a valid phone number & email

    • Provide accurate personal details

    • Agree to identity and driving license verification

    • Maintain only one TosDrive account

We may suspend or delete accounts that violate these terms.

4. Identity & Driving License Verification

To ensure safety:

    • Guests must upload a valid driving license

    • Hosts must upload accurate vehicle documents

    • TosDrive may request additional verification

    • Failure to verify may result in account suspension

You permit us to use identity data for verification and fraud prevention.
Providing false documents is strictly prohibited.

5. Vehicle Listings (Hosts)

Hosts must ensure that:

    • Vehicle information is accurate and truthful

    • Photos represent the actual vehicle

    • The car is roadworthy, insured, and legally registered

    • The car is available at the listed times

    • Pricing is clearly stated

    • Any additional fees (delivery, fuel, late return penalties) are disclosed

Hosts remain fully responsible for:

    • Maintenance of their vehicle

    • Roadworthiness

    • Any existing mechanical issues

    • Insurance coverage

TosDrive may remove listings that violate policies.

6. Booking & Rental Process

A booking is confirmed when:

    1. The Guest submits a booking request

    1. The Host approves (or instant book applies)

    1. Payment is successfully completed

Both parties must follow TosDrive’s instructions for pickup, inspection, and return.

7. Payments & Fees

Payments are processed securely via ABA PayWay or other supported gateways.

Guests agree to pay:

    • Rental fee

    • Delivery fee (if applicable)

    • Fuel charges

    • Damage fees, penalties, or fines

    • Late return fees

    • Cancellation fees (if applicable)

Hosts agree to:

    • Accept payout schedules

    • Pay TosDrive service fees & commissions

    • Ensure pricing complies with local regulations

TosDrive may withhold funds temporarily in case of:

    • Disputes

    • Fraud investigation

    • Chargeback risk

8. Guest Responsibilities

Guests must:

    • Provide accurate identity and license information

    • Inspect the vehicle before starting rental

    • Return the vehicle in the same condition

    • Follow traffic laws in Cambodia

    • Not drive under influence of alcohol or drugs

    • Not use the vehicle for illegal activities

    • Not sub-rent or allow unauthorized drivers

Guests are financially responsible for:

    • Damages

    • Traffic fines

    • Parking tickets

    • Missing accessories

    • Excess mileage (if Host specifies limits)

9. Host Responsibilities

Hosts must:

    • Provide a safe, clean, and roadworthy vehicle

    • Disclose all existing damage

    • Provide valid documents

    • Respond to bookings promptly

    • Meet Guests on time for pickup & return

    • Handle maintenance and repairs not caused by the Guest

10. Vehicle Inspection (Pickup & Return)

Before starting the rental:

    • Host and Guest must take photos/videos

    • Document existing scratches, dents, or issues

    • Confirm fuel level

    • Confirm mileage

The same steps must be repeated at return.
These records help resolve disputes fairly.

11. Damage, Accidents & Liability

If an accident occurs:

    • Guest must notify the Host immediately

    • Guest must report the incident to TosDrive

    • Guest may need to contact local authorities

    • Guest is responsible for damage unless caused by mechanical failure not due to misuse

TosDrive is not the owner of the vehicles and is not responsible for:

    • Vehicle condition

    • Insurance coverage

    • Accidents

    • Damages

    • Loss of property inside the vehicle

Hosts and Guests are responsible for resolving issues according to the inspection record and local laws.

12. Cancellations & Refunds

Refunds depend on the Host’s cancellation policy and TosDrive rules.

Guest cancellations may result in:

    • Full refund (early cancellation)

    • Partial refund (last-minute cancellation)

    • No refund (very close to pickup time)

Host cancellations:

    • Guests receive 100% refund

    • Host may receive penalties for repeated cancellations

TosDrive reserves the right to adjust policies for safety, fraud prevention, or disputes.

13. Prohibited Activities and User-Generated Content

The following prohibited activities apply to all user-generated content on the TosDrive platform, including but not limited to vehicle listings, descriptions, images, profile information, and in-app messages exchanged between hosts and renters in connection with a booking.

Users agree that they will not create, upload, transmit, or otherwise make available any content or engage in any behavior that:

    • Is abusive, harassing, threatening, or intended to intimidate another user

    • Contains hate speech or discriminatory content based on race, nationality, gender, religion, sexual orientation, or other protected characteristics

    • Is sexually explicit, obscene, or pornographic

    • Promotes or depicts violence, self-harm, or illegal activities

    • Is false, misleading, fraudulent, or deceptive

    • Constitutes spam, repeated unwanted messages, or abusive communication

    • Violates any applicable law or regulation

TosDrive maintains zero tolerance for objectionable content or abusive behavior.

Violations may result in account termination. Users may report violations of these prohibited activities through the in-app reporting feature or by contacting TosDrive support. All reports are reviewed by TosDrive.

TosDrive commits to reviewing and acting on reports of objectionable content within 24 hours, including content removal and account suspension where appropriate.

14. Platform Availability

We try to keep TosDrive online 24/7, but we do not guarantee:

    • Continuous availability

    • Error-free operation

    • No interruptions

We may perform maintenance, update systems, or temporarily suspend services.

15. Intellectual Property

All content on TosDrive:

    • Logos

    • Branding

    • App design

    • Website design

    • Text & images

    • Software and features

Are owned by TosDrive and protected by copyright.

Users may not copy, modify, or redistribute our content without permission.

16. Disclaimers

TosDrive is a marketplace, not a rental company.

We are not responsible for:

    • Vehicle conditions

    • Damages

    • Mechanical failures

    • Accidents

    • Loss of personal items

    • Insurance disputes

    • Actions of Hosts or Guests

Users enter rental agreements directly with each other.

17. Limitation of Liability

To the maximum extent permitted by Cambodian law, TosDrive is not liable for any:

    • Injuries

    • Damages

    • Financial losses

    • Vehicle losses

    • Data breaches caused by third parties

    • Legal claims between Hosts and Guests

Your use of the platform is at your own risk.

18. Account Suspension or Termination

We may suspend or terminate accounts for:

    • Fraud

    • Abuse

    • Violations of these Terms

    • Illegal activities

    • Unsafe behavior

    • Multiple user complaints

Termination may result in loss of access to:

    • Bookings

    • Payouts

    • Profile data

    • Vehicle listings

19. Dispute Resolution

Disputes between Hosts and Guests should first be resolved through:

    1. Pickup/return inspection photos

    1. Chat discussions

    1. Contacting TosDrive support

If unresolved, users must follow Cambodian law for legal resolution.

TosDrive may provide information supporting investigations or claims.

20. Changes to Terms

We may update these Terms at any time.
By continuing to use TosDrive after changes, you accept the updated Terms.

21. Governing Law

These Terms are governed by the laws of the Kingdom of Cambodia.

Any legal disputes must be resolved in Cambodian courts.

22. Contact Information

TosDrive Support Team
 Email: support@tosdrive.com
 Website: https://tosdrive.com